Privacy Policy

1. Overview

Praedis Group LLC, doing business as TrueBlue Hunterdon Pool Care (“TrueBlue,” “we,” “us”), is the data controller responsible for the personal information described in this Privacy Policy. This policy explains what information we collect, how we use it, and your rights regarding that information when you use our website at hunterdonpools.com or book a service with us.

2. Information We Collect

We collect information you provide directly to us when you:

• Request a quote - name, phone number, email address, service address, pool details.
• Book a service - all of the above, plus the date and time of your appointment.
• Save a payment method - your card is processed and stored by Stripe, Inc. We do not store card numbers on our servers.

We may also collect limited technical data automatically (e.g., browser type, pages visited, IP address) through standard web server logs and analytics tools, solely to maintain and improve the site.

3. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill the pool services you book.
• Send you booking confirmations, quotes, and service-related communications.
• Process payments for completed services.
• Respond to your questions or service requests.
• Improve our website and service offerings.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate our business:

• Stripe, Inc. - payment processing and card storage. Your card data is governed by Stripe's Privacy Policy.
• Resend - transactional email delivery (booking confirmations, quotes).
• Twilio, Inc. - SMS message delivery for the messaging program described in section 5. See Twilio's Privacy Policy.
• Vercel - website hosting and infrastructure.

Each of these providers is contractually required to protect your information and may not use it for purposes beyond providing services to us.

5. Text Messaging (SMS)

We operate a single transactional text messaging program through our SMS provider, Twilio. Consent to receive text messages from TrueBlue is not required to book or receive any service from us.

SMS opt-in data — no sharing. We will not share, sell, rent, or transfer your SMS opt-in data, mobile phone number, or any data collected through our SMS program to any third parties or affiliates for any purpose. SMS opt-in data is used solely to deliver the transactional messages described below through Twilio.

Service notifications. When you provide your phone number while booking or requesting a quote on hunterdonpools.com (booking modal, quote modal, or seasonal landing page at hunterdonpools.com/opening-special), you agree to receive transactional text messages tied to that service request — specifically, booking confirmations, appointment reminders, technician on-the-way alerts, and post-service report links. This is express consent for messages reasonably related to the service you booked, and the disclosure appears next to the phone field on every booking and quote form.

We record the timestamp and IP address of each opt-in. You may opt out at any time by replying STOP to any text message; reply HELP for help, or call (908) 455-8128. Message and data rates may apply. Message frequency varies based on your service schedule (typically 1–4 messages per scheduled visit).

6. Data Retention

We retain your booking and contact information for as long as necessary to provide services to you and to comply with our legal obligations. If you would like your information deleted, please contact us at the address below and we will honor your request within a reasonable timeframe, except where retention is required by law.

7. Cookies

Our website may use essential cookies required for the site to function (e.g., session management). We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some site features may not work as expected.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal obligations.
• Opt out of any non-essential communications at any time.

To exercise any of these rights, contact us at info@hunterdonpools.com.

9. Children's Privacy

Our services are intended for adult homeowners. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website or services after any change constitutes your acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy or to exercise any of your rights, reach us at:
info@hunterdonpools.com
(908) 455-8128

Written privacy or data-subject requests can be mailed to the data controller at:
Praedis Group LLC
PO Box 602
Hoboken, NJ 07030